A new hydraulic service facility three times larger than the one it replaces has been introduced to Hamilton by Hydraulink to provide a one-stop shop for hydraulic services vital to the rapidly growing new industrial heartland.
The 500 sq m facility with 12 full-time staff at Burbush industrial area was opened recently (third quarter 2018) to provide outstanding 24/7 service, parts availability and experienced and expert support to complement the company’s mobile service teams and Hydraulink distributors focussed on the expanding range of Hydraulink customer groups in the area.
The new facility replaces a 12-year-old HQ that was a victim of its own success, as more and more local businesses were attracted to Hydraulink’s quality, expert service and can-do approach, says Hamilton Hydraulink manager, Darin Pillay.
Hydraulink Hamilton is one of the newest facilities of the rapidly expanding New Zealand and Australian Hydraulink network, which now exceeds 400 service points over both countries, including branches, distributors and mobile units. The network’s national service reach extends from growth regions such as Hamilton, with its diverse and expanding economic base, through to some of Australasia’s most remote energy and forestry sites, and some of its most diverse and largest mining sites.
Key industries locally now drawing on Hydraulink Hamilton services include agriculture and food production, construction and infrastructure, civil engineering, forestry, manufacturing, mining, machinery OEM and rental and other industries that depend on prompt, expert service coupled with strong supply of quality branded hoses, fittings, adaptors and accessories vital to optimising machinery reliability and safety while avoiding costly downtime
“Whether the customer is in a thriving industrial region, such as that around Hamilton, or out in the backblocks in primary and tertiary industry, they all require top standards of routine maintenance, prompt emergency assistance. And they want experienced technical support available 24/7 from the one trusted brand,” says Mr Pillay.
“One of our big advantages at Hydraulink is that we have all this experience and capability built up under the one brand, so customers know that the excellence they receive from one branch will be the same excellence delivered to the same standards at other places. This consistency and quality is very important to customers with diverse and multiple sites who want traceability and uniformly high standards of service and safety delivered across their organisations.”
Hydraulink is building up strong inventory of hoses, fitting, adaptors and accessories at Hamilton to ensure customers are not held up by the current global shortage of hydraulic manufacturing capacity. The Hamilton branch also supports major innovations such as:
- Hydraulink automated lubrication systems for labour-saving enhancement of reliability
- Hydratag hose management systems to improve productivity and operational reliability
- Hydraulink fire suppression systems to protect machinery and productivity
- Full range of Motultech Oils and Lubricants
Hydraulink ceo Robin Simpson says the ongoing growth of the brand throughout Australia and New Zealand comes from strengths such as quality product and prompt expert service from the wide range of dedicated and highly skilled people who drive the company as an innovator and market leader.
“Our valued customers in Hamilton – and all areas of both Australia and New Zealand – can rely on experienced Hydraulink people to solve a wide range of problems and assist with business growth. This ‘can do” attitude of our people has seen Hydraulink develop over the past 20 years to become a recognised industry leader in regional areas and across national and state borders.”