Founded in 1972, Hyspecs provides hydraulic services, maintenance, hydraulic system design, specification and component selection to a broad spectrum of industries.
Wynne Cranston’s focus when he founded Hyspecs more than four decades ago was to provide premium customer service, backed by strong technical ability and a complete range of quality components, to provide complete system solutions. That focus continues to define the company today.
Chief executive Richard Krebs, who joined Hyspecs in 1982, says Mr Cranston was a “…pure engineer whose guiding principle was to solve the customer’s problems through the intelligent design of the hydraulic system – an engineered solution. The company kept that direction, and the same principle has fuelled the company’s continuing growth”.
Hyspecs has become New Zealand’s largest privately owned hydraulic engineering company. It employs a staff of 60 in its branches in Auckland, Christchurch and Melbourne, including two locally based representatives in Taupo. Its sister companies Hytech, established in 2002, and Hytrans, established in 2005, respectively manufactures hydraulic manifolds and provides transmission advice.
Hydraulics experience among staff at Hyspecs is high, at more than 15 years per sales and technical team member on average. Some staff have been with Hyspecs for more than 30 years, and according to Mr Krebs: “have accumulated a massive depth of knowledge and experience.
“We have a lot of very clever people working with us who have been here a long time. We pool those resources and knowledge to solve whatever issues the customer may have. This is one reason why we can confidently say that we can handle any project that is presented by clients.
“For example, we can put together a project team to come up with a design of a circuit, and that team thrashes out the idea until it is refined to the best possible design outcome for the client,” Mr Krebs says. “And our skilled teams are available on a 24/7 basis.”
Hyspecs has never been known to cut corners. “It is another principle that Wynne passed on to us,” Mr Krebs says. “He taught me a lot about the way the company should be run and one of them is that we are here for the client in the long run. We give them good products and good service, not necessarily the lowest priced, but the best overall package. We have clients from when we opened in 1972 who are still with us because of this.”
Mr Krebs remembers one sticky situation involving a client, where a piece of product failed, and he had to see Mr Cranston for advice. “Wynne said, ‘What is the right thing to do?’ Not what is the thing to do that is best for Hyspecs. ‘The right thing to do is what you should do. If that temporarily hurts Hyspecs, so be it.’ It was an interesting bit of advice,” Mr Krebs says.
“Mr Cranston’s attitude permeates the whole company. We do what is right for the client. It is all about quality. So we only supply quality parts – good products to go with good designs. Quality all the way down. We are not going to compromise with cheap parts.”
Hyspecs stocks more than 8,000 product types, and provides overnight deliveries throughout the country. “We do a lot of forecasting to make sure we have the right stock for customers. And because we have staff who have been here for a long time, if the product has been phased out, we can talk to staff to find the available equivalent product,” he says.
Mr Krebs says opening the Melbourne branch in 2010 was a logical growth expansion for Hyspecs. “As many of our customers have branches in Australia it made sense to expand our services into Australia. We saw a gap in the Australian market for engineered solutions. We noticed that many Australian companies are somewhat reluctant to commit resources into training their people, making them more order takers rather than problem solvers. We have very good knowledge, a history of training people and provide very good service towards engineered solutions. That is what we are doing in Australia and that model is successful,” he adds.